Question 1

What does Truvenix do?

Accepted Answer

Truvenix builds personalized AI solutions for businesses across Europe and India — AI chatbots, voice calling agents, automation workflows, and custom AI integrations. Every solution is engineered to your specific use case and trained on your own data (products, pricing, FAQs, sales scripts) instead of being a generic template. Multilingual: English, French, German, Spanish, Italian, Dutch, Hindi, Gujarati, and any other language you need. EU clients get GDPR-compliant deployments with data residency in AWS Frankfurt or Hetzner.

Question 2

Where are you based and who do you serve?

Accepted Answer

We're a remote-first team with two regional presences. truvenix.eu serves the European Union (France, Germany, Spain, Italy, the Netherlands, Belgium, Austria, Ireland, and beyond) with EUR pricing and GDPR-compliant deployments. truvenix.in serves India in INR pricing. Both are run by the same engineering team. We also take on engagements globally (US, UK, UAE, Singapore, Australia, Canada).

Question 3

Do you work with international clients?

Accepted Answer

Yes. EU clients see EUR pricing on truvenix.eu with GDPR-compliant data residency (AWS Frankfurt / Hetzner / OpenAI EU data zone). India clients see INR pricing on truvenix.in. For other regions (US, UK, UAE, Singapore, Australia, Canada) we provide USD-equivalent quotes on request and work in your timezone.

Question 4

Are you GDPR compliant for EU clients?

Accepted Answer

نعم. نوفر اتفاقية معالجة البيانات وفق اللائحة الأوروبية GDPR بناءً على الطلب لأي عميل. تشمل خيارات استضافة البيانات AWS Frankfurt وHetzner (ألمانيا). يستخدم استدلال LLM المنطقة الأوروبية لبيانات OpenAI. تتم معالجة الصوت للغات الأوروبية عبر ElevenLabs (المنطقة الأوروبية) أو Cartesia. تبقى التضمينات الاتجاهية وسجلات المحادثات في المنطقة الأوروبية للعملاء الأوروبيين.

Question 5

Are you different from AiSensy, Interakt, or WATI?

Accepted Answer

Yes. Those platforms are SaaS template builders — they give you a generic FAQ tree and broadcast tools. Truvenix builds a custom AI that actually understands your products, prices, and customer questions using RAG (Retrieval-Augmented Generation). Your chatbot will answer specific product or pricing questions instead of routing to a human menu.

Question 6

How does your WhatsApp chatbot work?

Accepted Answer

We connect your WhatsApp Business number to a chatbot trained on your business data — products, pricing, FAQs, policies. Customers message your number and the bot replies with accurate, contextual answers in any language you support. Leads are pushed to your CRM (HubSpot, Salesforce, Zoho, Pipedrive) or a Google Sheet automatically. WhatsApp Business API is provisioned through Meta's Business Solution Provider — Meta's per-conversation fees are passed through to you at cost.

Question 7

How much does an AI chatbot cost?

Accepted Answer

Pricing is custom per customer. Contact us for a quote tailored to your industry, call volume, and integrations.

Question 8

How much does an AI voice calling agent cost?

Accepted Answer

Pricing is custom per customer. Contact us for a quote tailored to your industry, call volume, and integrations.

Question 9

Are WhatsApp conversation fees included?

Accepted Answer

Meta's per-conversation rates (passed through at cost): service messages within the 24-hour customer-initiated window are FREE. Utility/authentication messages and marketing messages are billed at Meta's published rates. We help you optimize template usage to minimize this cost.

Question 10

What about hybrid (chatbot + voice) bundles?

Accepted Answer

Pricing is custom per customer. Contact us for a quote tailored to your industry, call volume, and integrations.

Question 11

How long does it take to set up a personalized chatbot?

Accepted Answer

الجدول الزمني النموذجي: 7–10 أيام عمل. اليوم 1–2: مكالمة اكتشافية وجمع البيانات. اليوم 3–5: تنظيف البيانات والتضمين وتهيئة RAG. اليوم 6–8: التكامل مع قنواتك ونظام CRM. اليوم 9–10: الاختبار والتسليم. إمكانية تنفيذ أسرع (5 أيام) للنطاقات الأبسط — يتم التأكيد خلال مكالمة التحديد.

Question 12

How long for a voice agent?

Accepted Answer

10–14 working days. Voice agents need extra time for telephony provisioning (virtual number setup with Twilio/MessageBird in EU or Plivo/Exotel in India takes 2–3 days), voice persona tuning, and multilingual prompt testing.

Question 13

What do I need to provide to get started?

Accepted Answer

For chatbot: product catalog, FAQs, pricing list, policy documents, past customer queries (PDFs, Sheets, Word docs work). For voice: your sales scripts, common objections, and 5–10 sample call recordings if available. We handle the rest.

Question 14

Which languages do you support?

Accepted Answer

EU languages out of the box: English, French, German, Spanish, Italian, Dutch. Available on request: Polish, Portuguese, Swedish, Finnish, Danish, Czech, Romanian, Greek, Hungarian. Indian languages out of the box: Hindi, Gujarati. Available on request: Tamil, Telugu, Kannada, Bengali, Malayalam, Marathi, Punjabi, Odia, Assamese. For voice agents, code-switching (Franglais, Hinglish, Tanglish) is handled natively.

Question 15

What AI models do you use?

Accepted Answer

Reasoning: OpenAI GPT-4o mini by default (EU data zone for European clients; standard for India). Anthropic Claude or Google Gemini available on request. Voice (EU): ElevenLabs Multilingual or Cartesia for best quality French/German/Spanish/Italian/Dutch. Voice (India): Sarvam AI for native Hindi/Gujarati and code-switching. Embeddings: Google Gemini Embedding. Vector search: self-hosted Qdrant.

Question 16

Where does my data live?

Accepted Answer

العملاء الأوروبيون: تُخزَّن التضمينات الاتجاهية وفهارس RAG وسجلات المحادثات في AWS Frankfurt أو Hetzner (ألمانيا). يستخدم استدلال LLM المنطقة الأوروبية لبيانات OpenAI (لا تُستخدَم البيانات في التدريب وفقاً للشروط التعاقدية). معالجة الصوت عبر ElevenLabs (المنطقة الأوروبية) أو Cartesia. عملاء الهند: البيانات في AWS Mumbai أو مستضافة ذاتياً في الهند؛ الصوت عبر Sarvam AI في الهند. اتفاقية GDPR DPA متاحة بناءً على الطلب.

Question 17

Which CRMs do you integrate with?

Accepted Answer

متوفرة فوراً: HubSpot، Salesforce، Zoho CRM، Pipedrive، Freshsales. يمكننا أيضاً إرسال العملاء المحتملين إلى Google Sheets أو Excel أو Airtable أو Notion بدون تكلفة إضافية. DATEV وTally وأنظمة ERP المخصصة متاحة — تُحدَّد في عرض الأسعار.

Question 18

Which messaging channels do you support?

Accepted Answer

WhatsApp Business API (الأساسي)، Signal Business، Line، أداة الدردشة على الموقع، Instagram DMs، Facebook Messenger، وTelegram. تغطية القنوات تُحدَّد في عرض الأسعار — من قناة واحدة وحتى متعدد القنوات بلا حدود.

Question 19

Can the voice agent use my own phone number?

Accepted Answer

يستخدم وكلاء الصوت رقماً افتراضياً مخصصاً من Twilio أو MessageBird (عملاء الاتحاد الأوروبي) أو Plivo أو Exotel (عملاء الهند). يمكننا إخفاء المكالمات الصادرة لعرض اسم شركتك. نقل رقمك الأرضي / DID الحالي متاح — يُحدَّد خلال مكالمة الإعداد.

Question 20

What's included in monthly maintenance?

Accepted Answer

يشمل كل مشروع الاستضافة والمراقبة وتحديث البيانات الشهري وإصلاح الأخطاء. تضيف الخطط المحسّنة تحديثات نصف شهرية وتقارير أداء شهرية ونقطة اتصال مخصصة ومزامنة بيانات فورية وضمانات SLA — تُحدَّد في عرض الأسعار.

Question 21

What happens if I want to cancel?

Accepted Answer

Month-to-month billing on monthly maintenance — cancel anytime with 30 days' notice. Setup fee is non-refundable once work begins. We hand over all data, prompts, and configuration so you're never locked in.

Question 22

Do you handle Custom AI projects beyond chatbot/voice?

Accepted Answer

Yes — RAG over private documents, computer vision, predictive analytics, AWS MLOps, data pipelines. Quote-based projects quote-based Book a discovery call to discuss.

Question 23

How do I get started?

Accepted Answer

Email hello@truvenix.in with what you want to automate, message us on WhatsApp at +91 97247 95736, or book a 30-minute strategy call at calendly.com/truvenix. EU clients can request a GDPR DPA upfront. We respond within 24 hours, working in your timezone.

إجابات حول التسعير، الإعداد، اللغات، والمزيد

About Truvenix

Pricing

Setup & timelines

Languages & technology

Integrations

Operations & support

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