AI agents that onboard customers, answer account questions, and triage support tickets
Lending platforms, neobanks, payment startups, and wealth-tech firms use Truvenix to handle the calls and chats that don't need a human — without lowering the bar on compliance, audit trails, or data residency.
What's stressing your support and ops teams
Onboarding queries swamp support
"Where do I upload my Aadhaar?", "Why is my KYC pending?", "What documents do I need?" — 40-60% of tickets are repeat onboarding questions a chatbot trained on your flow can resolve in seconds.
Fraud-flag triage delays customer resolution
Hold-pattern calls about flagged transactions create long wait times. A voice agent can verify identity, gather case context, and route only the actionable cases to a human analyst.
Multilingual SMB customers feel underserved
Hindi, Gujarati, Tamil, and Marathi-speaking SMB founders often get only English support — and walk to competitors who picked up the phone in their language.
Solutions
What Truvenix builds for fintech
Onboarding + KYC assistance chatbot
Walks new customers through document upload, explains why each doc is needed, validates submission completeness before it hits your review queue. Reduces back-and-forth tickets.
- Integrates with your KYC vendor (HyperVerge, Idfy, IDverse, custom)
- Explains regulator-driven requirements in plain language
- Captures partial progress and follows up via WhatsApp the next day
- Audit log of every interaction for compliance review
Voice agent for account, balance, and transaction queries
Answers "what's my balance", "where's my refund", "why was my card declined" 24/7 via your existing IVR. Reads from your read-only API; escalates to a human when the customer needs anything beyond information.
- Read-only API integration — no transaction permissions on the agent
- Configurable escalation rules per query type
- Full call recording + transcript per call for compliance
- Compatible with Twilio, Plivo, Exotel
Automation for renewal nudges, dormant-account winback, KYC refresh
Outbound multi-channel nudges (WhatsApp/SMS/email) for card renewal, KYC refresh deadlines, and dormant-account re-engagement. Patterned by customer segment, not blast email.
- Segment-aware messaging (premium vs SMB vs lapsed)
- Channel preference learned from past responsiveness
- Audit log with consent timestamps for DPDP/GDPR records
- Daily ops summary to your team email
Compliance posture
Fintech doesn't compromise on the boring parts.
- Data residency in AWS Mumbai for Indian clients (DPDP-aligned), AWS Frankfurt for EU clients (GDPR), Bahrain/Dubai region for Gulf where required
- Read-only access patterns by default — no transaction permissions on the agent
- Full audit log of every conversation, retrievable by case ID
- DPA on request; PII handling reviewed per engagement
Related case study
Production-grade fintech ML in our portfolio:
Automated risk assessment for fintech — risk evaluation in <5 min, 94% accuracy