AI that talks to drivers, vendors, and customers — so your ops team doesn't have to chase
3PLs, freight brokers, fleet operators, and manufacturers use Truvenix to coordinate the daily phone-and-WhatsApp churn that keeps shipments moving — in Hindi, Punjabi, Gujarati, German, French, and the languages drivers actually speak.
What's slowing your ops floor today
Drivers' WhatsApp messages pile up unanswered
Your ops team is on the phone all day with the previous driver. New status updates, address-not-found queries, and waiting-time questions queue up unread. A dispatcher's attention is the bottleneck.
Shipment-status calls clog customer support
B2B customers expect ETA updates without lifting a finger. "Where's truck XYZ", "when will delivery #12345 arrive" — every status question pulls a dispatcher off coordination work.
Vendor follow-ups never end
Confirming PO acknowledgement, chasing dispatched units, getting POD copies — vendor coordination is mostly the same five calls per day per vendor that an AI agent can run unattended.
Solutions
What Truvenix builds for supply chain
Driver-facing WhatsApp agent
Greets drivers, accepts status updates with location, parses photographed PODs into your TMS, escalates address-not-found and waiting-time queries to a human dispatcher with full context. Speaks the driver's language.
- Multilingual — Hindi, Punjabi, Gujarati, Marathi, Tamil for India; German, French, Polish, Romanian for EU
- OCR for POD photos — extracts signature, date, recipient name into your TMS
- Geo-aware: validates driver's reported location vs scheduled stop
- Hands off to ops with a one-line summary, not a 30-minute call recording
Shipment-status agent for B2B customers
Reads from your TMS/4PL/courier API and answers ETA, current location, and delay-reason questions for shipper customers on WhatsApp, web, or voice. Proactively notifies on exceptions before the customer has to ask.
- Connects to Trimble, Ramco, FarEye, Locus, custom TMS
- Proactive exception alerts via the customer's preferred channel
- Self-serve POD download once delivery is confirmed
- Reduces shipment-status inbound by 60%+ in pilots
Vendor coordination automation
Outbound voice + WhatsApp agent that confirms PO acknowledgement, chases dispatch confirmations, requests POD uploads, and flags discrepancies. Runs to a schedule, not when someone remembers.
- Scheduled outbound — runs daily or per-PO
- Multi-modal — voice for vendors who don't read WhatsApp, WhatsApp for those who do
- Discrepancy detection: flag delta between PO commit and dispatch claim
- Daily ops summary with action-required cases at top
Related case study
Production-grade supply-chain ML in our portfolio:
Demand forecasting for e-commerce — 31% reduction in carrying costs