Retail & e-commerce
Connect your product knowledge, customer conversations, and everyday operations. Give shoppers a useful next step and your team the context to help.
PRACTICAL APPLICATIONS
These are possible applications. We assess suitability and scope with your team.
BUILT AROUND YOUR CONTEXT
FROM USE CASE TO DELIVERY
A shopper asks whether an item fits their needs or when an order will arrive. The assistant uses approved catalogue and policy information, then queries an authorised commerce integration when account-specific data is required. It should distinguish current stock from unavailable information, authenticate order enquiries and hand off refund exceptions. It must not invent delivery dates, discounts or return eligibility.
We assess your storefront, catalogue, order system, CRM and support tools before selecting integrations. Permissions should separate product lookup from changes to an order. WhatsApp notifications require appropriate customer permissions and current platform rules. Failed API requests need a visible fallback for customers and your support team, while catalogue updates need an owner so answers do not become stale.
Pilot one journey, such as pre-purchase questions or authenticated order tracking. Test variants, out-of-stock items, mixed-language questions, delayed shipments and requests that require a person. Compare answer accuracy, handover quality, response times and customer feedback with your current process. If you measure conversion, define attribution and a suitable comparison; an automated conversation alone is not evidence of additional sales.
PLAN YOUR NEXT STEP
Start with the relevant implementation guide, then bring your systems and operational constraints to a free discovery discussion.
Let’s make it work for you
Tell us where you want your business to go. We’ll explore how AI can help you get there.